ONLINE POLICIES

THIS VERSION IN EFFECT SINCE January 1, 2003

Methods of Payment

It's easy to make a purchase at our web store. Your purchase will be charged to Account Receivable. If you would rather not purchase online from your computer, you can have your order processed by calling a customer service representative at 1-613-226-1201 or by sending an email to sales@frecofluidpower.com . Please note that all our advertised prices are in Canadian dollars.

Returning Products Purchased Online

If you are not satisfied with your order, you may return or exchange the product. Please call a customer representative at 1-613-226-1201 to request for a Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days. Simply return the product in the same condition as when you purchased it, with all manuals, accessories, and the packing slip.

All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.

Misprints

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.